Before paid work begins
Submitting an enquiry through the public website does not involve payment. If Tifonarexu proposes a paid product discovery, design, development, workshop or advisory engagement, scope, price, payment schedule, timing and tailored cancellation terms will be provided in writing before you accept.
Rescheduling
If a confirmed working session needs to move, provide notice as soon as reasonably possible through the Contact route. With at least 48 hours’ notice, Tifonarexu will normally seek an alternative time, subject to availability. Repeated rescheduling may require work to be reset or re-scoped.
Late changes and missed sessions
For less than 48 hours’ notice, the relevant written agreement, preparation already undertaken and the circumstances will be considered. A late cancellation or missed session may be charged where reserved work time cannot be redeployed. A signed project agreement takes precedence over this general policy.
Refunds
If Tifonarexu cancels a confirmed paid session and no suitable alternative can be agreed, payment for the unused portion will normally be refunded. If work materially differs from written scope, raise the concern promptly. Refunds cannot be based on a particular business, platform or product outcome because development reduces uncertainty rather than guaranteeing a result.
Requesting a review
Use the Contact link with the arrangement date, name used in the agreement and a brief explanation. Do not send payment information, credentials or confidential product material through the public form.